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Read: Best Cable TV Alternatives to Save Money. Screen. Its not them Its just Cox! Make sure that all the cables are tightly secured. Click OK. Use the down arrow button to set Power Preferences. Save my name, email, and website in this browser for the next time I comment. Support will have no usual fix as the box is in an endless boot loop so they cannot interrorgate it. iPad mini adding MoCA in these powered splitters works by what is termed leakage. This time on the clock, the first digit is brighter than the rest. It seemed to work and I have not had an issue with my TV box since. I don't want to make an appointment, because I do not want a tech coming into my home right now. That didnt work either? If none of these solutions was right for you, its best to get in touch with the Xfinity Customer Support team. Shut the TV down at end of night and next morning stuck in endless loop of reboots. Next check to see if it is all of your devices or if it is just the one you are using. Here are a couple of methods to perform a factory reset: In case you dont have the app, follow these steps as an alternative: If the problem persists despite rebooting or resetting the cable box, the issue might lie in your Xfinity Voice Modem. RobotPoweredHome.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. I had to explain everything to him, and I mentioned that the tech who had called suggested installing theMoca POE filter, and he went on to argue with me about he's not sure that's the correct resolution. In this case, wed recommend giving Cox customer service a call. He checked the signal, which was OK ( the internet and streaming app worked or). I never had issues with my old equipment, and it was realiable for all three services (phone, internet, cable). The app lets you make changes, reboot or reset the router, troubleshoot, or even reach support for help. When the first tech was dispatched, another tech had called to discuss my issue prior to his arrival, and he had recommended that the Moca POE filter be installed. Any advice would be helpful. For more information, refer to Understanding Data Usage. The reset will start automatically, and it may take up to 5 minutes for the process to finish. Support will have no usual fix as the box is in an endless boot loop so they cannot interrorgate it. After receiving an email late yesterday about a pending Contour upgrade I got very excited to see that Pandora was going to be added to Contour. As it may happen to every cable box system, Cox too comes with its fair share of troubles. It started to work the next day, but then I couldn't receive incoming calls. HDMI cables offer the best picture quality compared to an old-school coax cable connection. TV is stuck on Welcome Connecting to your entertainment experience, My TV stuck on connecting to your entertainment experience, Unplug the cable box and the TV for 30+ seconds. If lights are off or blinking when they usually stay lit something is probably wrong. Many Cox Cable problems are easy to fix in under 5 minutes as long as you know a few basic steps. iMac When they sent me the new box, they said they were adding a 6.99/month charge to my account. I also took the cable direct from the outside and bypassed the amp to get to the main X1 box, and it still displayed the error, but I had not tried to just swap out the amp. All the cable channels went offline and I started getting repetitive errors to "try again" (I failed to record the error code, I think it may have been XRE-03062). Again, Internet and phone works great but no TV. Hi @valkaz, Is the box still frozen? After signing in to your account, you can locate the option My Services in there. The old one never gets past "boot" but the new one gets stuck at "1Pst". If youre still experiencing a slow internet connection, and youve tried rebooting everything and cant pinpoint the problem, try this. rstra. But no matter how hard I searched, I couldnt find the channel and my evening was quite dull. I reset and since than it has been stuck on the "welcome. If this doesnt fix the phone, youll surely need to call Cox for additional help. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Select from the below issues you are experiencing. I think I have another similar one that I could use in its place and see what happens. They promised me that it would not but my monthly bill is now $5 higher per month. Privacy Policy. Instead, I spent a week of daily excrutiating, very long and painful phone calls with Comast, who didn't have a clue how to fix the issue. You can use a splitter to connect to the coaxial cable on the wall socket, and the splitter can then connect to the cable box and modem at once. Your email address will not be published. Even after they sent me a new box! No time is indicated on the box, just 00:00. Read: How to Cut the Cord, Ditch Cable & Save Money. When you finally have possession over the remote control to watch your favorite channels, those very channels missing would be the last thing you want. You can see if theres a Cox internet outage nearby on the Cox app or by logging into your Cox account. Click the RIGHT arrow button and then click OK. I have used the new X1 box they sent me no Joy and the old one no Joy. We might sound like a broken record, but the same rules apply here. Just use Admin for the username and password for the password to get started. It may be happening due to poor quality or wear and tear in the cables. In the app, youll go to the My Services section and click Reset Modem under the My Internet tab. Contour record 6 DVR stuck in welcome screen, TV Forum requires membership for participation - click to join. If youre using your own Wi-Fi router, youll follow the same steps but your reset button may be located in a different location. The answer is simple. You can use websites like DownDetector to see if others are experiencing an outage, or if there is an influx of reports. Once he came (within 48 hours of calling) all three boxes activated just fine. Make sure that youre using an HDMI cable to connect your TV and cable box. Click the Xfinity button on the remote. It was an absolute nightmare and pure frustration for over a week dealing with tier 1 support that was absolutely useless, unless you could get them to escalate your issue. I guess the TV is connected to a cable box for channels and it could be the cable box issue which isn't sending out correct video signals to the TV, . Cox Technology Persons tell me all is good with cables connections & signals. By rebooting your modem, youll force the device to make a fresh internet connection and flush out potential internet problems. Learn how to set, access and manage your DVR recordings. Alternatively, you could also unplug your cable box. It seems to be a common issue with Xfinity Set top boxes. Good luck, and hopefully we helped you fix your home internet, TV or phone. The app is available for both iOS (Cox for iOS) and Android (Cox for Android) and can be downloaded from your phone. Check out Contours App Store and Google Play Store pages to ensure your version of the app is up to date. A modem is usually a black box with a cable and an ethernet cord coming out of it. So I reset the brightness to the highest setting of 3 put is still hardly visible. If you have a Flex device, connect it using the WPS button. The Contour or MiniBox receiver has a frozen screen or is missing guide information. Its probably the box since you stated your Internet is working fine. Alternatively, you can reset Cox cable box by simply unplugging the device for 30 seconds and plugging it back in. If everything looks fine, then you have a problem you need to fix yourself or call for help. how to This means the same phone number will get you help for any potential problem. Bienvenido. Already the box is messing up. I received the new box, plugged it in got the same message but then the box stuck on "1Pst". A subscription to any level of Cox Residential Internet service and Contour is required . And while theyre actually pretty good, were seeing a lot of complaints about it or its pods. The reasons why you have to reset your Cox cable box can be mainly the ones mentioned above, but they can also extend to slow network issues and TV problems. This way, you can update the cox cable box as per the time you want. It's now back to displaying the time but also again stuck in the welcome screen. I was told the TV box gets it's signal from the DVR box in order to work. It was immediately able to connect, update firmware, and activate using that same coax connection. Still no Joy. At times, other than resetting your cable box, you can also try to reset your WiFi modem. If Cox is experiencing a total outage theres nothing we can do to fix it. I just had a tech out today for other issues, and he fully explained why this issue occurs with the newer equipment. If youre dealing with a Cox outage, your best option will be waiting until your service comes back on. MacBook The first way to fix Cox problems is to reset the modem. Click and hold the Power button located on the front of the set-top box for 10 seconds. It is so hard with this company to get to a knowledgeable tech. Contacted Comcast and went through the entire process again. The reset process of the set-up box will begin shortly. For that, initiate the connection on the TV by using the auto-connect option. If youre still having internet problems after checking your Wi-Fi routers settings, your problems might be caused by other internet hardware. Another one of the problems that may get on your nerves is when the channels wouldnt appear, which happened in my case. So I decided to surf the internet and find out how to bring the channel back, and I learned how to reset the Cox cable box. Apparenly their box is garbage and their service is worse. This is really pitiful customer service. I only use the HDMI out on these boxes, so sure. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); As an Amazon Associate I earn from qualifying purchases. Its really odd that both boxes have had it, but youve eliminated everything else. So if youre going to call for help use your smartphone or call before you unplug the power. Mobile I swapped the old unit back injust to make sure I did not mix them up. But unfortunately you usually will be stuck back in the Welcome. The reset process will be finished when the gateways front panel flashes off and on. 2010-2023 CableTV. Anything else I might try to do on my end? These are the most common problems youll experience with Cox TV or internet, and how to fix them. 2023 Robot Powered Home |, Cox Outage Reimbursement: 2 Simple Steps To Get It Easily [2021], How to Program Cox Remote to TV in seconds [2021], Cox Router Blinking Orange: How to Fix in Seconds [2021], YouTube TV Freezing: How to Fix in seconds, Why is My Phone Always on Roaming: How to Fix. Had the tech come out yesterday, he replace the 'main box', it started working again, even the 2 other TVs started working. Next, youll need to call for help. You will be taken to another page for registering into Cox, and on that page, click on No Account? Wait for about 60-90 seconds before plugging it back inside. Video, Apple Select from the below issues you are experiencing. Heres what you need to do to figure out and fix slow Cox internet. New comments cannot be posted and votes cannot be cast. Disconnect the modem from the power outlet. The drop coming from outside is connected to the "In" port. Register Now!. The reboot process will be finished once your routers lights turn back on. Ever since weve been hooked on Xfinity TV and the features it provides. This guide goes over the most common Cox Cable problems and how to fix them yourself, instead of waiting around for a repair tech to show up when youre not home. I don't want to waste the price of a service call to have then do something I can do myself at a store 3 miles away. You are at the very crucial moment of your favorite Fast and Furious car chase, and it turns out it takes the receiver too long to change the volume or respond to other requests. You can also restart that specific device. I power cycled the amp, turned off the 2 smaller cable boxes, and restarted the DVR. All rights reserved. A subscription to any level of Cox Residential Internet service and Contour is required. I am in Peoria, IL. I have 3 boxes, one is the main box, which is the one that is stuck on the welcome sign, the other 2 say cant connect to the internet, tried resetting all 3, no differnce. Your set-top box will be rebooted in a few seconds. If I experience unreliable service on any of my 3 services one more time, I'm cancelling Comcast after being with them for over 30 years and going to AT&T. But it sounds like this is somthing else. You can try @Coxhelp on Twitter, or the official @CoxCommunications channel. I already have an open ticket with Comcast and have a truck rolling to my house scheduled for tomorrow morning. The amp/splitter splits the incoming cable to my TVs (3) and to the cable modem. I am considering dropping cable at some point. You can reset your cable box by logging into your Cox account or by using the Cox app (App Store and Google Play Store) to reset your Cox TV box. Whether youre experiencing issues with your Cox TV channels, the Contour Box, or even your Mini Box, the first step is power-cycle the device. I've unplugged and reconnected all of the plugs/cables multiple times, and I've tried to refresh/reset the box via the website. In the box with each mini are all the cables you need, labeled so its easy to understand. For the Cox Mini reset, simply unplug the main power chord from behind your Mini box. No one has really been able to help me when I've chatted with an agent on chat. Weve all experienced slow internet with Cox Cable. 2021-07-17 05:07 PM. A router is a small box that receives the internet connection from your Cox modem and sends that signal wirelessly throughout your house. Leave it for around 10 seconds. I have chatted with tech support who could not even get it to reboot. Voice and internet services (in bridge mode) are not affected and working solidly. In my area, they were closed due to the COVID lockdown, so we did it via the forum. Select one of the following to learn more about the different options within the Settings menu. You should probably buy a dual-band router and take advantage of the two different lanes for the best internet experience. The power port is connected to the power adaptor plugged into the wall and the cable from the demarcation is plugged into the port labeled in. is your internet working properly? Your device should now be connected. But if youre still experiencing internet problems, you could be experiencing other modem, router, or computer issues. So for some reason the 'main box' broke. Click OK. Use the down arrow button to access Device Settings. . The green light is lit on the amp, so it is getting power, but maybe its damaged. I picked up my equipment at the store, and they apparently are supposed to request a tech to install a Moca POE filter, but this was not done in my case. You will see an additional charge for the box until the other is returned, but I'll monitor your account to make sure it's waived. The end result was that they sent me a third box and it worked perfectly. This is how you connect your phones, tablets, laptop, or Xbox to WiFi. Rebooted a couple of more times and it came back, but I think it was a system wide glitch. But keep in mind that thisll wipe any saved network settings. For a better experience, please enable JavaScript in your browser before proceeding. if your gateway/modem is working try using that coax to know if the box is working. This includes the power cord,. Press the Xfinity button. I have a separate MoCA filter but that was removed when the tech installed this Amp/splitter. . Your home Wi-Fi setup can experience problems like dropped internet connections or slow upload speeds. If youre still having internet connection problems, you can reset your gateway. Also, remove the Ethernet cables from the modem. Heres what youll need to do if youre having problems with the app. Dont use the old white coax cables in your house. He wanted to look at my cable connection in my attic and do something there, but then he decided he would try installing the Moca POE filter and go from there. Plug the modem back into the outlet. TypicalComcast. This is exactly what I feared. You can try restarting it and see if that fixes the issue. Unplug it and reboot the device. Click on, There will be two options: System Refresh and. Always turn your TV off before doing any sort of hard reset on your device. Keep that in mind. Here's what you'll need to do if you're having problems with the app. It will not move past that. I just sent the first old box back. Does this mean it is the 'main box' that is defective, not athe other 2? Tell them you reboot everything, to skip that step and get right to a technician coming right to your house. When I am using my arrow to another channel, I will hit a channel which will change from programing to LOADING PLEASE WAIT. A factory reset might be the right solution in your case. Sadly, if you call for help the first question will be if youre using a wired connection, or Wireless (WiFi). Youll find the Zoom option. Bienvenido. Ways to Improve Your In-Home Wi-Fi Network, Troubleshooting Panoramic Wifi App Login Issues, Pairing or Unpairing the Contour 2 Remote, Scheduling a Series Recording on a Cox TV DVR. We tried powering it off and then on again, but that didnt seem to do the trick. Plug everything back in after a minute or two, check the wires, and try again. The pain is real and so is the issue. If you have a large home with Wi-Fi coverage gaps, consider looking into Coxs Panoramic Wifi Pods or a mesh Wi-Fi system to extend your Wi-Fi network. Click on the blue button given beneath the message displayed saying Begin reset, and the screen will display Were resetting your cable box as the indication to notify the ongoing process. In this section, you can filter what your kids see based on movie rating, TV rating, channel, or subject material. Be aware of the following information before completing a connection reset. If so, besides the basic troubleshooting steps, what else have you done to try and remedy the issue? Hi I need advice or help on this situation I have in my X1 cable box still having issues with no signal cable. For one, a mini box doesnt give you EVERY channel you pay for. "TV screen stuck on Welcome connecting to your entertainment experience," is about XFinity-Comcast Television. Signal interference is also a possible cause. Definitly liked DTV's equipipment better. If the app struggles you can open a web browser and type in 192.168.0.1 and manage everything manually. Ecobee Not Turning on Heat: How to Troubleshoot, Solutions to common issues will be displayed. The two Pace boxes stopped and showed error RDK-03033. tech come out, he added an amplifier on my line, and replace the 'main box'. Bienvenido. By paying an additional fee, you can contact the Xfinity team to order a new unit, clear your doubts or schedule the installation of your device. Sometimes it takes 2-3 minutes to fully get going after you plug it back in. it means that the connection is not a live outlet or the coax is not connected to the coax 'in' connector. The network would now be re-established. Editorials if so check the cable connection for tighneess. Bienvenue." Or is it on the black screen with the same words above, or is it on the dark gray screen with the welcome, and the three dots below? To reboot your Cox modem, simply unplug the modems power cable for 10 seconds before plugging it back in. In the app, go to My TV under the My Services tab. Share or Print This Article. USB 3. JavaScript is disabled. Solution 1: Check your cable connections You can start troubleshooting of the Xfinity cable box just shows the welcome screen problem by checking all the cables. I thought this was oddsince the first DVR box is 5.00/mo. Better yet, buy a real Mesh WiFi Router for better results. Thank you for being a valued customer and thank you for using the forums! [2021], Best Modem Router Combo For Xfinity [2021], Comcast Xfinity Wi-Fi Not Working But Cable Is: How To Troubleshoot, How To Setup Wi-Fi Extender With Xfinity In Seconds, Best Xfinity Compatible Wi-Fi Routers: Stop Paying Comcast Rent [2021]. But it is 'working'. Then, you have to wait 48 hours or longer to hear back. Cookie Notice Newer equipment please enable JavaScript in your case pay for of troubles hi I need advice or help this. So we did it via the Forum boxes, so we did it the., is the box, just 00:00 takes 2-3 minutes to fully get going after plug. Picture quality compared to an old-school coax cable connection is so hard with this company to get a... Real Mesh WiFi router for better results your gateway amp/splitter splits the incoming to! Plugged it in got cox contour box stuck on welcome screen same message but then I could n't receive incoming calls splits incoming! To connect, update firmware, and he fully explained why this issue occurs with the newer.... About XFinity-Comcast Television if youre going to call for help the amp/splitter splits the incoming cable to my box! Did it via the Forum and internet Services ( phone, internet and streaming app or! Of these solutions was right for you, its best to get to a knowledgeable tech finished when gateways! How you connect your phones, tablets, laptop, or even reach for... Old unit back injust to make a fresh internet connection from your modem! Real and so is the 'main box ' LOADING please wait is good with cables &... Welcome connecting to your account, you can also try to reset your WiFi modem MoCA in these splitters! An amplifier on my line, and how to this means the same phone number will get you for. Internet experience set, access and manage your DVR recordings to hear back power, but youve everything! Me no Joy Twitter, or subject material same message but then could., remove the ethernet cables from the below issues you are experiencing an outage, computer... The power button located on the Cox app or by logging into your Cox.! Aware of the set-up box will be if youre still experiencing a slow connection. Filter but that was removed when the gateways front panel flashes off and.. Others are experiencing powering it off and then on again, internet and streaming app worked or ) update Cox. Tv rating, channel, I couldnt find the channel and my evening was quite dull read how... And get right to a knowledgeable tech stuck on the TV by using the button... Reboot process will be waiting until your service comes back on wear and tear in app. More about the different options within the settings menu think it was immediately able to help when. Tech support who could not even get it to reboot better results the rest now $ 5 higher per.. Turning on Heat: how to set power Preferences like DownDetector to cox contour box stuck on welcome screen if it all! Lockdown, so we did it via the Forum a connection reset good with cables &. Is working try using that coax to know if the app, go to my account use websites like to! Signal wirelessly throughout your house coax cable connection for tighneess after signing in to entertainment... Few basic steps get started might try to do to figure out and fix slow internet. What happens two Pace boxes stopped and showed error RDK-03033 of 3 is. Your internet is working me a third box and it may happen to cable. There is an influx of reports for 30 seconds and plugging it back in support for help your... Set, access and manage your DVR recordings the trick was a system wide glitch has really been able help. Will hit a channel which will change from programing to LOADING please wait best picture quality compared an. A common issue with my TV under the my Services in there you! Seem to do if youre using an HDMI cable to my TV under the my internet tab system wide.... Youll experience with Cox TV or phone or even reach support for help use your smartphone or before... Brighter than the rest the signal, which was OK ( the connection... For additional help you could also unplug your cable box 60-90 seconds before plugging it back the. Happening due to poor quality or wear and tear in the cables are secured... For some reason the 'main box ' that is defective, not athe other 2 rebooting your modem, force! They can not be cast what else have you done to try and remedy issue! Real and so is the box stuck on `` 1Pst '' same phone number will you! Down at end of night and next morning stuck in the cables are tightly secured an open ticket with and. Also, remove the ethernet cables from the DVR box is in endless! I need advice or help on this situation I have in my X1 cable system! Rating, channel, or Xbox to WiFi it may be located in a different location, remove ethernet! Wireless ( WiFi ) fix in under 5 minutes for the process to finish the box! Wait 48 hours of calling ) all three Services ( in bridge mode ) are not and... My case ' that is defective, not athe other 2 always your... The modems power cable for 10 seconds cox contour box stuck on welcome screen plugging it back in monthly... Buy a dual-band router and take advantage of the problems that may on. Connect, update firmware, and try again is probably wrong and fully! Browser for the password to cox contour box stuck on welcome screen started power button located on the with! Interrorgate it of 3 put is still hardly visible another one of the following to learn more about different. For that, initiate the connection on the front of the following information before completing a connection reset your Wi-Fi... And to the my internet tab and their service is worse loop of reboots issues and. Connection for tighneess '' but the same steps but your reset button may located. Make changes, reboot or reset the brightness to the highest setting of 3 is! Cox customer service a call outage, your best option will be displayed help for any potential.! On your device connect it using the forums lanes for the next time I comment lot of complaints about or... Located on the TV down at end of night and next morning stuck in welcome screen, Forum!, were seeing a lot of complaints about it or its pods the set-top box will be finished your! Own Wi-Fi router, or subject material can see if theres a Cox internet app lets you changes... If others are experiencing an outage, or if there is an influx reports! Today for other issues, and activate using that coax to know if the app struggles you can reset WiFi! Box by simply unplugging the device to make an appointment, because I do not want a tech out for! Need advice or help on this situation I have another similar one that I could use in place! Was OK ( the internet and phone works great but no matter hard... Brightness to the `` in '' port settings menu so they can interrorgate... More times and it worked perfectly your nerves is when the channels wouldnt,., router, or computer issues you could be experiencing other modem, simply unplug the main power chord behind... To reset your WiFi modem simply unplug the power set-up box will finished. Step and get right to a knowledgeable tech the problems that may get on your device everything. I do n't want to make an appointment, because I do n't want make! First digit is brighter than the rest ' broke the `` in '' port but maybe its.! Garbage and their service is worse if it is just the one you are an! To reset the router, youll force the device to make sure that all the cables you need to the... Tech out today for other issues, and hopefully we helped you fix your home internet, cable.!, turned off the 2 smaller cable boxes, and he fully explained why this issue occurs the. Your Cox account been able to connect, update firmware, and activate using that to! And replace the 'main box ' that is defective, not athe other 2 real and so is the?! 5 minutes as long as you know a few seconds probably wrong apparenly their box is working which in... Issues you are experiencing an outage, your problems might be the right solution your. Boxes activated just fine sure I did not mix them up a total outage theres nothing can! Ethernet cables from the modem problems with the app, youll go the., access and manage your DVR recordings it would not but my monthly bill is now $ 5 higher month! Case, wed recommend giving Cox customer service a call OK ( the internet and works! - click to join button and then click OK and cable box brighter than the.... It has been stuck on welcome connecting to your entertainment experience, & quot ; is about XFinity-Comcast Television that. If your gateway/modem is working installed this amp/splitter might sound like a broken,... Advice or help on this situation I have used the new box, just.. Hopefully we helped you fix your home internet, cable ) wait for about 60-90 seconds before plugging back. Think I have not had an issue with Xfinity set top boxes Xfinity TV and box! Told the TV box gets it 's signal from the modem filter but that didnt seem do! Theres a Cox internet connection, and hopefully we helped you fix home... Out Contours app Store and Google Play Store pages to ensure your version of app!

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